2. Cash Handling Controls

Start of shift

• Count the float with your supervisor and both sign the float sheet.
• Report any difference before the first transaction.

During the shift

• Keep the note you received on the till ledge until change is given, then place it in the drawer.
• Count change back to the customer.
• Close the drawer after every transaction.
• Request a cash pick-up when the drawer limit is reached. Pick-ups are counted and signed by two people.

End of shift

• Count the drawer in the cash office, not at the till.
• Record the variance. Any variance above the tolerance is investigated by the Store Manager.
• Never make up a shortage from your own money or keep an overage.