Section outline

• Select section Course overview

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  Course overview

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  Prepare to run a shift: brief the team, coordinate work, coach on the job, and solve operational problems.

  Duration2 hours

  ForStore supervisors

  To completeAll lessons + pass 80%

  You will be able to

  • Run a daily briefing that sets clear priorities for the shift.
  • Coach on the job using the observe, ask, agree approach.
  • Solve common operational problems and decide when to escalate.

  Start with lesson 1

  In this course

  1. 1Daily Briefing and Team CoordinationLesson · 35 min
  2. 2Coaching on the JobLesson · 35 min
  3. 3Operational Problem SolvingLesson · 35 min
  4. 4AssessmentAssessment, pass 80% · 15 min
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  Course content

  • Select activity 1. Daily Briefing and Team Coordination

    

    1. Daily Briefing and Team Coordination Page

    Completion

    Students must

    

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  • Select activity 2. Coaching on the Job

    

    2. Coaching on the Job Page

    Completion

    Students must

    

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  • Select activity 3. Operational Problem Solving

    

    3. Operational Problem Solving Page

    Completion

    Students must

    

    View
  • Select activity 4. Assessment

    

    4. Assessment Quiz

    Completion

    Students must

    

    Receive a grade

    

    Receive a passing grade

    Scenario-based assessment covering all modules of this course. Pass mark 80%. Up to 3 attempts; your highest grade counts.