Section outline

  • Prepare to run a shift: brief the team, coordinate work, coach on the job, and solve operational problems.

    Duration2 hours
    ForStore supervisors
    To completeAll lessons + pass 80%

    You will be able to

    • Run a daily briefing that sets clear priorities for the shift.
    • Coach on the job using the observe, ask, agree approach.
    • Solve common operational problems and decide when to escalate.
    Start with lesson 1