2. Customer Data and POS Security

Customer data

• Collect only what the process requires, for example membership or delivery details.
• Do not write card numbers or customer details on paper.
• Do not send customer data through personal messaging apps or email.
• Dispose of printed reports with customer data in the secure bin.

POS and payment terminals

• Check payment terminals at the start of each shift for loose parts, extra cables or attachments. Report anything unusual.
• Customers handle their own card and enter their own PIN.
• Never plug personal devices or USB drives into the POS.
• Report lost or stolen devices immediately.

If something goes wrong

Report it straight away. Early reporting limits the damage and is never penalised.