1. Daily Briefing and Team Coordination

The five-minute briefing

1. Results — yesterday against target: sales, queue time, stock gaps.
2. Priorities — the two or three things that matter today (delivery, promotion change, audit).
3. Zones — who covers which zone and till, and break times.
4. Standard of the day — one behaviour to focus on, for example greeting within 60 seconds.
5. Questions — confirm everyone knows their first task.

Deploying the team

• Cover tills and service first, tasks second.
• Match experienced crew with new joiners in the first weeks.
• Walk the floor every hour: queue, gaps, safety, service.

Monitoring performance

Use facts you can observe: queue length, facings filled, till variance, complaint log. Address gaps on the same shift.