Safety, Conduct and Data Protection

This module is mandatory for all employees.

Workplace safety

• Clean up or cordon off spills immediately; use the wet floor sign.
• Use correct manual handling: bend knees, keep the load close, ask for help above 15 kg.
• Use only the step ladder provided; never climb shelving.
• Report every incident and near miss to your supervisor on the same shift.

Emergencies

• Know your nearest exit and the assembly point.
• On the alarm: stop work, guide customers out, do not use lifts, do not re-enter.
• In a robbery: comply, do not resist, observe, call the supervisor when safe.

Code of Conduct

• No discrimination, harassment or bullying.
• No gifts or personal discounts outside policy; purchases by staff are processed by another employee.
• Declare conflicts of interest.

Data privacy and information security

• Collect customer data only for the stated purpose (for example membership, delivery).
• Never photograph or share customer details, receipts or CCTV footage.
• Lock screens; never share POS or system passwords.
• Report suspicious emails or messages asking for logins to IT.

Loss prevention

• Good service is the best deterrent: greet and stay visible.
• Do not confront or chase a suspected shoplifter; inform your supervisor.
• Report unrecorded waste, unusual voids or refunds.