Your Role in the Store

The customer journey

Most store visits follow five stages. You influence every one of them.

1. Arrive — clean entrance, clear signage, a greeting within the first minute.
2. Browse — full shelves, correct price labels, tidy aisles.
3. Ask — an employee who is easy to find and knows the range.
4. Pay — an accurate, quick transaction.
5. Leave — a thank-you and a reason to return.

A typical shift

• Start of shift: clock in, attend the daily briefing, check your assigned zone.
• Trading hours: serve customers, replenish, face up shelves, keep your zone clean and safe.
• End of shift: hand over open tasks, tidy your zone, clock out.

Store standards you own

• Shelves filled and faced up; no empty facings without a stock-out label.
• Every product has a correct, visible price label.
• Aisles clear of boxes, trolleys and spills.
• Customers are served before tasks.