About Ono Retail

Who we are

Ono Retail is a multi-location retailer operating stores, a distribution centre and a head office. Our stores are where customers experience the brand; the distribution centre keeps shelves stocked; head office sets range, pricing, systems and standards.

How the business works

• Stores sell products and deliver service. Store performance is measured on sales, customer satisfaction, stock accuracy and shrinkage.
• Distribution receives goods from suppliers and replenishes stores on a fixed delivery schedule.
• Head Office supports stores through Merchandising, Operations, Finance, IT, and People & Learning.

Our values

• Customer first — every decision starts with the customer in front of us.
• Own it — we take responsibility for our area, our till and our results.
• One team — we help each other across shifts, stores and functions.
• Do it right — we follow the standard, even when nobody is checking.

Store structure

Area Manager → Store Manager → Store Supervisor → Store Crew, Cashier, Customer Service.

What we expect from you

• Arrive ready for your shift, in uniform, on time.
• Follow store standards and ask when you are unsure.
• Treat customers and colleagues with respect.
• Report safety, security or conduct concerns to your supervisor.