Garis besar topik
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Siswa harusMemperoleh nilaiMendapatkan nilai kelulusan
Three questions on the company, its values and the store reporting line. Pass mark 70%. Unlimited attempts.
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Siswa harusMemperoleh nilaiMendapatkan nilai kelulusan
Short store scenarios on priorities and standards during a shift. Pass mark 70%. Unlimited attempts.
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Siswa harusMemperoleh nilaiMendapatkan nilai kelulusan
Customer scenarios applying the GREAT and LEAD standards. Pass mark 70%. Unlimited attempts.
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Siswa harusMemperoleh nilaiMendapatkan nilai kelulusan
POS, cash handling, opening routine and delivery checks. Pass mark 70%. Unlimited attempts.
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Siswa harusMemperoleh nilaiMendapatkan nilai kelulusan
Mandatory. Safety, loss prevention, data privacy and reporting. Pass mark 75%. Unlimited attempts.
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Siswa harusMemperoleh nilaiMendapatkan nilai kelulusan
14 questions covering all modules. Pass mark 80%. Up to 3 attempts; your highest grade counts. Review the module content before a retake.
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Dibuka: Kamis, 1 Oktober 2026, 13:00Jatuh tempo: Kamis, 8 Oktober 2026, 13:00Siswa harusMemperoleh nilaiMendapatkan nilai kelulusan
Completed by your Store Supervisor during a normal trading shift in weeks 3–4. You do not upload anything. Your supervisor observes you on the shop floor, records the result here and gives you feedback.
You are assessed as Competent when all five items are observed to standard:
- Customer greeting — greets customers within 60 seconds and applies the GREAT standard.
- Store procedures — follows start-of-shift, replenishment and handover routines without prompting.
- POS awareness — logs in with own ID, scans every item, requests authorisation for voids and overrides.
- Safety awareness — keeps aisles clear, handles spills and manual handling correctly.
- Professional conduct — punctual, in uniform, respectful to customers and colleagues.
For supervisors: grade as Competent or Not yet competent and note the observed evidence for each item in the feedback comments. If not yet competent, agree a re-observation date.
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